Shipping & Returns
We ship Monday through Friday using FedEx but our frozen shipments can’t be in transit over the weekend so we are not able to deliver your package on a Sunday, Monday or a FedEx holiday.
HOW DO WE DO IT?
We pack our frozen products in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date. It is best to open the package immediately upon arrival and to put ice cream in the freezer. Use gloves when handling dry ice. Fun Fact: the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees.
NO SIGNATURE REQUIRED
FedEx is authorized to leave all packages at the destination without signature which will insure that your product will not melt due to multiple delivery attempts.
When the shipping label is created you will receive an email with your tracking number.
IN A RUSH? UPGRADE!
All expedited orders received by Noon CST Monday through Friday will be processed same day. Overnight orders for Saturday delivery must be received by noon or they will be shipped the following Monday. 2 day express orders received on Thursday or Friday will be shipped the following Monday. Any order received after noon CST may not be shipped same day (although we try). We encourage you to read our shipping policies or call us if you have questions.
Palette Food Service.com cannot be responsible for damage or loss of gifts due to unavailable recipient or incorrect address information, or theft. We are not able to change the address or cancel an order once the package has shipped. Please ensure your recipient will be in town on the arrival day.
Your package will arrive in 5 – 10 business days (or less) from the day we receive your order. Orders received with longer transit locations than shipping days left in the week will be held for shipment the following Monday. Using Standard shipping, your package will arrive Tuesday through Friday and Saturday if possible.
Order by Noon CST Monday – Wednesday and your package will arrive in 2 days. Orders placed after Noon CST on Wednesday will ship the following week. Saturday delivery is not available with this option.
Order by Noon CST Monday – Thursday and your package will arrive the next day. Orders placed after Noon CST on Thursday will be shipped the following Monday. Saturday delivery is not available with this option.
OVERNIGHT SHIPPING for Saturday
Order by Noon CST Friday and your package will arrive Saturday. Saturday delivery is not available in some locations.
To guarantee delivery we must have the complete and correct address. We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of some of our products.
We are here to help you. Please call with any questions during business hours of 9:00 AM until 4:00 PM and if no one answers please leave a message as we are likely helping another person or packing and shipping. Our customer service number is: (866) 651-8729. You also can always contact us through the "contact us" tab on our website.
We only guarantee 21 days of shelf life from date of delivery, but products generally have more.